Never judge a book by its cover. You've heard that, right? I know I have and I know I've been guilty of it as well. When I was in grade school, we used to have to put book covers on our books for protection of the school's property. Secretly, I think we all did it… Continue reading Judging Books By Covers
"...How may I direct your call?" "I am 'so &so', do you know who I am?" This was my last call at work today. I groaned inwardly when I heard his name, and had to bite my tongue when answering. This is a customer who has a very high opinion of himself and… Continue reading Do You Know Who I Am?